Troubleshooting

Printing

Check paper size, disable fit-to-page, reprint at 100% / actual size. See Printing.

Sync

Confirm you are signed in, online, and try sync again from Cloud. If a restore from cloud is needed, follow in-app prompts carefully.

Login

Check email/password, network, and that you are using the same account as your cloud data.

Restore purchases

Use the same Apple ID that purchased. No active subscription is not an error — the app will say none was found.

Performance

Keep photo attachments intentional, and restart NeedleNote Artist after a long studio day if the device is under memory pressure.

Still stuck? Email support@needlenote.studio.